F.A.Q.
1. What is the first thing to do after my vehicle has been involved in an accident?
First step: Report your vehicle's accident to your insurance company and get a claim started.
Second step: Call Reutimann Collision to have your vehicle towed to our facility along with the claim # so we can start communicating with the insurance company and provide quality vehicle restoration services as fast as possible.
2. Can you match my vehicle paint color?
The countless distinctions in paint colors make it a complicated task to match up accurately with the original color. This can be done at our facility where all of our technicians are certified and professionally trained . We have made a major investment in the best computerized paint mixing system available and are continuously improving our database and equipment to guarantee that each vehicle we paint resembles the factory's original color.
3. How long will auto body repair take?
The duration of time is dependent factors like the level of the damage, availability of parts, and your insurance adjuster's timeliness. However, we strive to keep your auto body repair time as short as possible. Our advisor can give you an estimate of the time it will take to complete your vehicle repairs.
4. Can Reutimann Collision repair any kind of vehicle?
Yes,our technicians are I-CAR Gold and ASE certified and we are also intimately familiar with all foreign and domestic vehicles. That means our shop is for all imported cars and you need not find a different shop for a particular brand.
5. Will Reutimann Collision Repair work with my Insurance Company?
Yes. Reutimann Collision Repair works with all major insurance companies
6. Do you offer a guarantee or warranty?
At Reutimann Collision Repair we put customer's satisfaction above all. We offer a full lifetime warranty on paint and craftsmanship. We take liability of what we do and give it in writing.
7. Will my car look as good as it was prior to loss?
There is no reason why your car shouldn't be as good as it was prior to the loss. All of our technicians are skilled in the latest collision repair techniques. We utilize the vehicle manufacture procedures and make use of modern approved tools to assure that your car is restored back to its original condition before the loss. We are proud to be working in the Auto body industry delivering high quality repairs.
8. Do you provide an estimate and how long will it take?
Yes, We provide you with a free estimate for the cost required to repair your vehicle. Typically we have an estimate back to you within 24/48 hours. Our technicians carefully examine your vehicle damages to provide an accurate estimate. If your vehicle has significant damage than we will have to determine part avalibility to give you an accurate completion on the repair.
What is Car Insurance Steering?
Most motorists know to contact their insurance provider in the immediate aftermath of an auto collision. You have to be careful, though, of an unethical practice known as “steering.” Here’s some helpful info about car insurance steering and how to avoid being tricked into settling for subpar collision repairs.
“Steering” occurs when the insurance provider instructs the policy holder or claimant to have their car repaired at a specific auto shop. The company does this because a specific shop has lower fees, thus reducing costs to the insurance provider. The practice raises the insurance company’s profit at the policy holder’s expense
Car insurance steering is illegal under the 1963 Federal Consent Decree Act, though the practice is still rampant in the industry.
Why Is Steering Bad?
Cheaper repair costs often mean your car gets inferior aftermarket parts. Insurance companies may have agreements with collision shops, with the latter agreeing to reduced parts and labor costs. Since they are working for lower payments, technicians may skip procedures and take shortcuts.
Scare Tactics
Insurance companies may try to persuade you to go to a specific shop. They may employ scare tactics by telling you that the warranty is void if you don’t use a particular repair center. Similarly, they may tell you that you may be responsible for additional costs by going to a different shop.
Understand this: under US law, policy holders have the right to bring their vehicle to an auto shop of their choosing. Your insurance provider may give you recommendations but cannot require a specific place.
Don’t Fall for the Lies